Focusing on the customer experience at Customer Contact Week
As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization.As I see it,...
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Automatically validate your solutions using the PowerApps checker PowerShell...
A number of customers have automated build and release pipelines and a frequent ask, since announcing thegeneral availability of Solution Checker, is for the abilityto run checks outside of the user...
View ArticleVoice of the Customer deprecation
This impacts only customers who are using the Voice of the Customer solution for Dynamics 365 apps.With the release of Microsoft Forms Pro, we are announcing the deprecation of Voice of the Customer...
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Capture and analyze feedback with Microsoft Forms Pro, now generally available
Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can...
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Dynamics 365 Customer Insights release for July 2019
The Dynamics 365 Customer Insights team is happy to announce the availability of the July release.New featuresCSP, DAP, and AOBOExport to Azure Blob storageMeasures results (preview)Cloud Solution...
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Why personalization is key to surviving today’s retail market
The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before....
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Docs for the Russian local functionality for Dynamics 365 Business Central
You can get Dynamics 365 Business Central in many countries and regions across the world, including Russia. This includes access to context-sensitive Help articles for the base app. But the Learn more...
View ArticleUpdates for the basic list and campaign management capabilities for Dynamics...
With this post wed like to document notable updates and bug fixes that we have been rolling out and also announce what’s coming up in the next release trains.ReleaseRolloutAugust rollout, build...
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Best Practices for Unified Service Desk Deployment and Upgrade
As a Unified Service Desk administrator, you are tasked with either fresh deployment of Unified Service Desk or on an upgrade of the Unified service Desk client or solution bits, for your organization....
View ArticleVideo series: Transform field service with Dynamics 365
Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This...
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Financial services: How to leverage data to strengthen customer loyalty
The landscape of modern banking has changed dramatically in the past decade. Financial institutions are facing intense competition not only from traditional competitors, but new cloud-based virtual...
View ArticleThe Dynamics 365 for Marketing July 2019 update is rolling out now
The July 2019 update of Dynamics 365 for Marketing is rolling out starting now! This update includes a few new features, plus plenty of performance and stability improvements. We’ll be rolling out the...
View ArticleEnhancements and Bug Fixes for Field Service Version 7.5.11.102
Applies to: Field Service version 7.5.11.102 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how...
View ArticleEnhancements and Bug Fixes for Field Service Version 8.8.1.45
Applies to: Field Service version 8.8.1.45 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to...
View ArticleLatest release of Dynamics 365 Guides completely revamps user experience
Applies to: Dynamics 365 Guides in preview (version 103.1907.4001.0)We’re very pleased to announce version 103.1907.4001.0 of Dynamics 365 Guides in preview! This is a big release that we’ve been...
View ArticleNew Business Central apps in June 2019
In the past month, partners and Microsoft published 33 new Dynamics 365 Business Central apps to AppSource. The following apps are new:Send remittance advice by email by MicrosoftEmail and resend...
View ArticleLifecycle Services – July 2019 (Release 1) release notes
Configure updates for ONE VersionIn April 2019, we released a configuration experience in LCS for ONE Version to enable customers configure Microsoft managed service updates to their environments....
View ArticleRelease Notes for Project Service Automation Update Release 9
Applies to: Project Service Automation for Dynamics 365Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important...
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Known Issue: View update button is not available for the upcoming service...
In the recent Lifecycle Services (LCS) release for the new LCS update experience for One Version, the View update button for the update option of version 10.0.4 in the Upcoming service update is not...
View ArticleAccelerating opportunities for ISVs with new programs and technology
Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications. The Business...
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